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Terms & Conditions

Article 1 : Application and opposability of general sales conditions
The act of placing an order implies the buyer’s full and unconditional acceptance of the general sales conditions, to the exclusion of all other documents, such as sales brochures or catalogues issued by the vendor, which have only an indicative value.
No contrary condition requested by the buyer, unless expressly accepted, can therefore be imposed on the vendor, regardless of when it is brought to his attention.
Should the vendor at any given moment choose not to impose one or more of the general sales conditions, this does not imply that he renounces his right to impose these same conditions at a later date.


Article 2 : Ordering
The information provided by the buyer when placing an order engages his or her responsibility: if the addressee’s details are entered incorrectly, the vendor cannot be held responsible for the non-delivery of the product.
Orders are considered definitive only when they have been validated by payment of the sum due by the buyer.
Once the order has been dispatched, the buyer may not modify or cancel the order and the sum paid cannot be reimbursed.
Product offers are valid as long as stocks are available. A product which is no longer available will be automatically withdrawn from the online product catalogue.
If a product is no longer available, the vendor will contact the buyer. They will agree together on the delivery of a product of identical size and quality to the product initially ordered by the buyer.


Article 3 : Delivery
Delivery will be made to Belgium & Luxembourg within the time period specified, by consignment of the product to the declared addressee, or in the latter’s absence, by notification of the availability of the product (see conditions according to the nature of the product ordered). WEME Records shall never be liable for general or special indirect damage or for any consequential damage, of any nature whatsoever, suffered by the Customer or by any third parties.
The following cases of force majeure discharge the vendor of his obligation to deliver: War, riots, fire, strikes, accidents and the impossibility of obtaining supplies. The vendor will inform the buyer in reasonable time of the cases or events listed above. In all cases, delivery can only be made within the time specified if the buyer has fulfilled his obligations to the vendor.


Article 4 : Returns – Terms and conditions
All product returns must be the subject of a formal agreement between the vendor and the buyer.
The buyer disposes of a delay of 7 days for an order to exercise his right of retraction, with no requirement to justify the retraction or pay a penalty, with the exception, where relevant, of the cost of return.
The above-mentioned delay runs from the time the products were received. When this delay expires on a Saturday, a Sunday or a national holiday, it will be extended until the first working day that follows. When the right of retraction has been exercised, the vendor must reimburse the buyer without delay and at the latest, within thirty (30) days following the date on which the right was exercised. Beyond this date, the sum due will be subject to interest paid at the effective legal rate.


Article 5 : Pricing
Products are provided at the price in effect at the time the order is placed. Payment is made with immediate effect when the order is placed.

Article 6 : Cookies disclaimer
We utilize cookies in order to optimize the website. By navigating further in the site or closing this window, you accept our cookie policy. When you use our website, we don’t register any information that can identify you. We register how you navigate around the site, so we can become smarter as to how our site is used. The information is anonymous, and we only use it to improve the sites’ content and functionalities. We receive the information with the help of a file called a cookie.

What are cookies?

A cookie is a text file that is sent to your browser from our website and saved on your computer, phone or whichever device you use to access the internet. Cookies have many uses, but basically, they are used to save information about your activity on the internet.

How do we use cookies?

When you visit our website for the first time, you will be asked to accept the use of cookies. We encourage you to accept the cookies our website uses, because it will help us improve your visit and others. If you decline the use of cookies, there will be a variety of functionalities on the website which you cannot utilize.

How long are cookies stored?

Cookies delete themselves after a certain number of months (can vary), but are automatically updated when you visit the website again.

Analytics cookies

The Google Analytics and Adobe Analytics tools collect information about how visitors use our websites, for example how many visitors came to our website and when, what browsers visitors use and how long visitors stay on the site. This data does not contain any information that is personal to you.

Advertising cookies

We also use the Facebook Pixel, which (if you are a Facebook user) enables us to deliver adverts that are relevant to you via Facebook. The Facebook Pixel is a cookie that collects information about your visit to our site (such as your IP address ). That information is relayed to Facebook by the Facebook Pixel. If you do not have a Facebook account the data is not used and is deleted.  If you have a Facebook account, Facebook can then recognise you from your IP address the next time you log in to Facebook and deliver  advertising to you based on the information it collected from your visit to our site.

Article 7 : Legal disputes
Our full attention will always be given to any claims or disputes, on the basis that any claimant who takes the trouble to report his situation is acting in good faith. All agreements concluded with IteM records are exclusively governed by Belgian law. Any disputes with regard to these agreements belong to the exclusive jurisdiction of the Tribunals and Courts of the district of Brussels.
All complaints concerning the quality of our products must be registered with our Customer Service within a maximum of seven (7) working days after the date on which the product was received.
In the case of a dispute, the client should always contact the vendor first to seek an amicable solution.
IteM records
E-mail: or contact form.
If this is not possible, disputes may only be settled in the Belgian courts.

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